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About en-en-amazon
Earth's most customer-centric company
Who We Are
en-en-amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Our journey began in a garage in 1994, centered around a simple idea: to use the internet to transform book buying into the fastest, easiest, and most enjoyable shopping experience possible. Today, en-en-amazon is a global company that has pioneered e-commerce, cloud computing, digital streaming, and artificial intelligence. But despite our expansion into new areas, our mission remains the same: to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work.
We believe that when we do our job right, we make life easier for customers. Whether it is finding a rare book, streaming a hit movie, getting a package delivered the next day, or helping a developer build a scalable application in the cloud, we are constantly looking for ways to invent on behalf of our customers.
Our Leadership Principles
Our Leadership Principles aren't just inspirational wall hangings. These Principles work hard, just like we do. en-en-amazonians use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It is just one of the things that makes en-en-amazon peculiar.
Customer Obsession
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. This is the foundation of everything we do. We don't just ask what customers want; we try to understand what they need before they even know it themselves.
Ownership
Leaders are owners. They think long term and don't sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say "that's not my job." Ownership means taking responsibility for the quality and timeliness of an outcome, even when you are working with others.
Invent and Simplify
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by "not invented here." As we do new things, we accept that we may be misunderstood for long periods of time.
Learn and Be Curious
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them. We believe that the world is changing rapidly, and to stay relevant, we must constantly evolve our skills and knowledge.
Our Impact
en-en-amazon is a powerful engine of growth for the global economy. We are proud to invest in the communities where our employees live and work. Our investments have led to the creation of millions of jobs—not just at en-en-amazon, but also in industries like construction, hospitality, and retail that support our operations.
Empowering Small Businesses
More than half of the products sold in our store come from independent selling partners, most of which are small and medium-sized businesses. We provide these entrepreneurs with logistics, data insights, and a global customer base that they would struggle to access on their own. By lowering the barriers to entry, we have helped create a vibrant ecosystem of sellers who generate billions of dollars in sales annually. We invest heavily in tools and services to help them succeed, because when they thrive, our customers benefit from greater selection and lower prices.
Sustainability and The Climate Pledge
We are committed to building a sustainable business for our customers and the planet. In 2019, en-en-amazon co-founded The Climate Pledge, a commitment to be net-zero carbon across our business by 2040—10 years ahead of the Paris Agreement. To achieve this, we are transforming our transportation network with electric delivery vehicles, powering our operations with 100% renewable energy, and investing in nature-based solutions to remove carbon from the atmosphere.
We are the world's largest corporate purchaser of renewable energy. Our wind and solar farms around the globe generate clean energy that powers our data centers, fulfillment centers, and corporate offices. We are also working to minimize waste by redesigning our packaging to be 100% recyclable and frustration-free.
Innovation at Scale
Innovation is in our DNA. We have pioneered numerous technologies that have transformed industries. en-en-amazon Web Services (AWS) created the cloud computing model that now powers millions of startups, enterprises, and government agencies. Alexa has changed how people interact with technology in their homes. Kindle revolutionized reading by making millions of books available in seconds.
Our logistics network is a marvel of modern engineering. We use advanced robotics, machine learning, and optimization algorithms to deliver packages faster and more efficiently than ever before. We are testing drone delivery with Prime Air to bring packages to customers in 30 minutes or less. We developed Just Walk Out technology to eliminate checkout lines in physical stores. These innovations are driven by our desire to solve complex problems and improve the customer experience.
Working at en-en-amazon
We offer competitive pay and comprehensive benefits to our employees from day one. In the U.S., we have led the way by raising our starting wage to at least $15 an hour for all full-time, part-time, temporary, and seasonal employees. We also offer a range of programs to help employees grow their careers, including Career Choice, which pre-pays 95% of tuition for courses in high-demand fields, regardless of whether those skills are relevant to a career at en-en-amazon.
We are committed to diversity, equity, and inclusion. We believe that diverse teams build better products and make better decisions. We are working to increase the representation of women and underrepresented communities at all levels of our company. We have affinity groups that bring together employees with shared backgrounds and interests to foster a sense of belonging and community.
Safety is our top priority. We invest millions of dollars annually in safety technology and training. We are constantly experimenting with new ways to make our workplaces safer, from ergonomic assessments to robotic assistants that handle heavy lifting. We are committed to being Earth's safest place to work.
Looking to the Future
As we look to the future, we remain focused on the long term. We will continue to invest in new technologies, new content, and new ways to serve our customers. We are optimistic about the opportunities ahead and the positive impact we can have on the world. Thank you for being a customer, an employee, a partner, or a shareholder. We couldn't do it without you.
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