Welcome to en-en-amazon Customer Service

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. To track your package:

1. Go to Your Orders.
2. Go to the order you want to track.
3. Select Track Package next to your order.

If your package shows as delivered but you haven't received it, please check your porch, garage, or with neighbors before contacting us.

Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We cannot re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, please place a new order on our website.

1. Go to the Returns Center.
2. Select Return a replacement to view your recent orders.
3. Choose the order and select the item(s) you wish to return.
4. Select an option from the "Reason for return" menu.
5. Choose how to resolve your return (refund or replacement).
6. Select your preferred return method. You may have options for label-free, box-free returns at locations like UPS or Kohl's.
7. Print your return label (if required) and return authorization.

Refunds to Credit Cards: Typically take 3-5 business days to appear on your statement after we process the return.

Refunds to Gift Cards: Are usually available within 2-3 hours after the return is processed.

Debit Cards: May take up to 10 business days depending on your bank's policies.

Note: In some cases, you may be issued an "Instant Refund" to your credit card or gift card balance before we receive the item back. You are still required to return the item within 30 days to avoid being recharged.